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Tag: service

Customer Service You Can Trust

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Here at Everyone Loves Buttons®, customer service is one of our top priorities. We want to make sure you are completely satisfied with your button order, and that is why we strive for 5/5 stars on Trustpilot.

 

What is Trustpilot?

 

Trustpilot is a website where verified customers can post reviews of companies, and talk about their experiences doing business with them. These reviews can give you valuable insight into what to expect from the company you are researching.

 

We are proud to have been rated 5/5 stars by our customers. When we say we offer legendary customer service, we truly mean it! Read any of our 600+ reviews to see for yourself how dedicated we are to providing you with the best experience possible:

 

 

What does this mean for you?

 

We love making your buttons, and we want to make sure you love your buttons too! Since 1997 our company has always been committed to providing you with the best services and product possible. Whether you order ten buttons, or ten million, we pay attention to every individual to ensure all their button needs are met.

 

Have a question about your order? Our staff is more than happy to help! Give us a call at (623)445-9975, or E-mail us at sales@custombuttons.com.

 

Want to experience five star customer service for yourself? Order your own custom buttons today at custombuttons.com!

IN-HOUSE ART DEPARTMENT A BIG PLUS

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One of the biggest assets of our company is our in-house art department which is available from 8 am to 5:00 pm Monday through Friday. Our artists prepare digital proofs throughout the day for all the orders that come in on a continuous basis. Even if your order comes in the same day that it needs to ship we will provide you a digital proof which is included in the setup. Our art dept is available to answer any questions you may have or can consult with you on your project. They can advise you on how to utilize our templates that are posted on our website if you are using one of the graphic programs such as in design, adobe illustrator or photoshop to name a few.

THE CUSTOMER IS RESPONSIBLE FOR APPROVING THE PROOF AND WRITTEN APPROVAL IS NEEDED in order to proceed with production of any Custom Buttons project.

Please Review your proof carefully, WE ARE NOT RESPONSIBLE FOR ERRORS OR OMISSIONS ON PROOF APPROVED BY THE CUSTOMER.

There are several options for submitting art files:

  • Upload files to website along with your order.
  • Email files to our art dept. at art@custombuttons.com (reference order number).
  • Upload files via dropbox or yousendit.
  • Mail files to our office: 20801 N. 19th Ave., Suite 8, Phoenix, AZ 85027

Artwork Format Full Service – Unlimited Proofs $25

Our most popular setup option. If you have artwork but need help setting it up, or if you have no artwork at all this is the option for you. We can create a full design for you, take your ideas and bring them to life, or modify an existing design to fit your current project’s needs.

We pride ourselves on our high level of customer satisfaction. Our award winning graphics department will provide an unlimited number of proofs until you are fully satisfied with your button design.

Camera Ready/Print Ready – Single Proof $15

Your artwork must be correctly set to our template in order to use this option. To be properly setup, you will need to have your bleed trimmed to our bleed line and all text and images to appear on the face of the button within the red dashed line. Also, the file should be provided in a layered format with the template lines on their own layer.

If the artwork is found to not be correctly set to the template or a change needs to be made, you will be charged the additional $10 for our full-service option.

acceptable artwork formats

Acceptable Button Artwork Files

Art files should be provided in any of the below listed file formats. All fonts must be converted to outlines or must be included (postscript). All files must be in CMYK, not RGB. Please indicate any PMS color codes.

  • Adobe Illustrator (.ai)
  • Adobe Photoshop (.psd)
  • Adobe InDesign (.indd)
  • Adobe PDF (.pdf)
  • Encapsulated PostScript (.eps)
  • Tagged Image File Format (.tiff)
  • Compressed Images (.jpg files at least 300 dpi)

If the files are Raster Images (such as a scanned image or picture), they need to be at least 300 dpi in CMYK mode (not RGB).

Digital Artwork Proof

Upon completion of a proof, the graphics department will e-mail it in a digital format to each customer for review (keep in mind that printing processes use CMYK and monitors display colors in RGB). Faxed or hard copy paper proofs can also be sent to clients as an alternative.

WE WILL NOT ALTER A CUSTOMER’S CAMERA READY ARTWORK UNLESS REQUESTED AND ACKNOWLEDGED IN WRITING.

IT IS THE CUSTOMER’S RESPONSIBILITY TO VERIFY ALL CMYK VALUES CONTAINED IN ORIGINAL ARTWORK PRIOR TO SUBMISSION. We are not responsible for output that does not match the client’s desired intent should the artwork contain incorrect CMYK percentages.

Hard copy artwork should be clean of any smudges or wrinkles and larger than actual product size. Note: A scanned image will only look as good as the art provided. Small text and detail will look blurred. It is possible to have our designers re-create hard copy files. Please email us to inquire about specific projects if needed.

 

Our Customer Service Buttons Philosophy

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Our Customer Service Buttons Philosophy

Customers want to feel special and taken care of. In an impersonal world of purchasing anonymously over the internet, customers and prospects often seek affirmation and assurance in the course of creating/developing their own artwork and ordering buttons. Often times our customers have personally developed a special program or promotion. In this way, they have a vested interest in the custom product and want to feel connected and directly involved during the entire ordering process.

It is our philosophy to immediately make the customer or prospect feel comfortable with our company. We have a very short window to accomplish this over the phone when we answer customers’ calls or during email communications. Buttons are often purchased at the last minute (almost as an afterthought) before an event or program launch.  Our company is perfectly positioned for the typical button buyer who cannot wait the standard one to two weeks timeframe before the product ships (never mind the transit time). Our extremely quick ordering/proofing/production process expedites their order seamlessly.  If we don’t immediately establish a connection with the customer from the beginning, we run the risk of losing prospective clients forever.  Remember the old adage, you never get a second chance to make a first impression. This is very true even in the button industry.

Promotional buttons are a very inexpensive premium that has served many companies well due to their simplicity and effectiveness.  They are also often referred to “as walking billboards”.