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FAQ Series – Part 2: Turnaround, Production, & Shipping

turnaround time, production, and shipping

Welcome back for Part 2 of our FAQ series! This blog will be all about our turnaround time, production, and shipping. Our last post featured Product Questions, which you can read more about here.

When it comes to turnaround time, production times, and shipping times, things can be a little confusing. Hopefully this answers some of your questions! If you still have further questions, we’d love to help! You can give us a call at (623-445-9975), send us an email (sales@custombuttons.com), or reach us on our website chat!

Let’s begin!

“Am I better off to get Fast-Track Production or Rush Shipping?”

First you need to enter in your quantity and delivery zip code and click the ‘calculate a price button’ on the ordering page. Then a calendar will pop up with dates that you can choose from. When you choose an earlier delivery date, the website will calculate the most cost effective way to get the buttons to you! Our button experts on our sales team also use this method to determine the best price for your delivery date!

If you have difficulties using the website, we are more than happy to give you a quote or help you! You can reach us by phone, email, or by chat to help you place your order. You can also check out our video here, that walks through the steps of placing an order and also talks about Fast Track and Shipping options.

“What do you mean by Production Time and Shipping Time?”

Production time is the time that it will take us to produce your buttons. Our standard production time is 5 business days for orders less than 10,000 pieces. If we finish your order sooner than standard production time, we will ship it out so you can receive your buttons early! When you have a Fast Track order, the Fast Track determines the number of days it takes us to make your order. We offer Same-Day and 1-4 day Fast Track production times.

Shipping time is the time is takes for your buttons to reach you once they leave us after production. Ground shipping times vary depending on how close or how far you are away from us in Phoenix, AZ. We ship with UPS and Fedex. Typically and each carrier has different transit dates and days they deliver on. We will ship your buttons the most efficient way possible to ensure your order arrives to you on the date that you need them by.

“What do you mean by turnaround time?

When it comes to the verbiage, turnaround time is the total time it takes to produce and deliver your buttons to you.

“Can I rush my order?”

Yes definitely! We offer a Fast-Track Service, which guarantees that your buttons will be produced the Same Day, 1-4 Day Production times, and we also offer expedited shipping options. Sometimes it takes a combination of the two to ensure that your buttons will arrive by your selected date. Unlike other button companies, our fees associated with our Fast-Track service are minimal. Beware of companies charging you up to 125% to rush your button order!

“I need my buttons tomorrow! Can you help?”

Absolutely! Here at Everyone Loves Buttons ®, we specialize in rush orders, and we offer a same day production and next day air shipping option on orders that are up to 2,500 buttons. If you are placing an order on our website, our cut off time is 11AM Arizona Time, however we can accept orders after that if you give us a call. The only catch to placing an order that needs to be delivered tomorrow is, everything needs to be approved by 1PM Arizona Time. This allows us enough time to produce and get your order out the same day.

“Do you ship internationally?”

Of course! International shipping can take a bit longer than domestic shipping depending on the country that the buttons are going to. We insure/declare all shipments for their actual ‘per piece’ value. This ensures that your buttons are insured when shipping out of the country. We try to make sure that duties and taxes are built into the cost of your shipping so you don’t have to worry about that. Costs are based off of the recipient country, and can change and you may owe more to receive your package.

“My buttons didn’t arrive the date that I needed them, what do I do?”

Our deepest apologies that the buttons didn’t arrive on time. We ship out every order so that it will either arrive on time or sometimes arrive early. We put our faith in our shipping carriers to deliver our products on time. Sometimes weather or truck issues can cause delays.

In situations like this, we start by contacting our shipping rep, whether it was with UPS or Fedex. From there we initiate the refund process for the shipping to be refunded. We will issue a refund for the shipping if the buttons did not arrive on time. If you do not want the button order due to the delivery being late, please send them back to us and we will issue a complete refund. We do not issue refunds for incorrect addresses provided or businesses being closed at the time of delivery.

“I need my buttons on a Saturday, can you do that?”

Yes! We offer Saturday deliveries, however you have to place the order directly through us (by phone or email). Our website is not able to calculate out a Saturday delivery. The delivery costs for Saturday deliveries are also typically higher with shipping carriers rather than a standard delivery date.

“I need my buttons in the morning on my desired delivery date, what do I do?”

The only way we can guarantee a morning delivery is if we ship Next Day Air or 2nd Day Air AM delivery. When packages are shipped Ground, 3 Day Select, and 2nd Day Air, the delivery time is by the end of the business day, meaning 4:30PM for businesses and 8PM for residences. Next Day Air typically has a delivery time between 10:30 AM and 12PM. AM deliveries are between 8 AM and 12 PM.

If we missed any questions on this part about turnaround time, production, or shipping, you can always give us a call (623-445-9975), send us an email (sales@custombuttons.com), or on our chat on our website (custombuttons.com). We’re here to help in every step of your button order process from starting an order to shipping out your order.

The next part of our FAQ Series will discuss the ordering process, and other details pertaining to orders, so stay tuned for that next part! As always, we are in this business because Everyone Loves Buttons®!

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Thankful for You: Cyber Monday Deal & Thanksgiving Recipe

In the spirit of the holiday season, we wanted to say a big thank you to all of our customers. Without you we wouldn’t be able to do what we love every day, and that’s making custom buttons. We love to see each and every design, because no two button designs are alike, and it’s amazing to see what our customers come up with every day. From Happy Birthday Buttons, to promotions going on in stores, we love to make our customers buttons.

 

We’re thankful for our employees who work tirelessly to ensure that all our button orders go out on time. From our sales department, to our shipping department, we are all here for our customers. We strive to achieve customer satisfaction even if that means working late nights and weekends when needed.

 

To share our thanks, and since we are going to take Thanksgiving Day and Black Friday off to be with our families, we are going to be running a Cyber Monday Special. $59.99 for 100 1.25”, 1.5”, and 2.25” buttons. This includes artwork and shipping. You’ll have to call us directly (623-445-9975) or send us an email (sales@custombuttons.com) to get this special one time deal. This is cost is only for the buttons, art, and ground shipping, if you would like the buttons faster than our standard production time (5 business days from the proof approval) and ground shipping (1-5 business days depending on your location), we can apply the difference in costs for a fast track option depending on when you need your buttons by. This offer is for December 2ndonly, so jump on it while you can and spread the joy of buttons!

 

As an added bonus, here’s a recipe we are dying to try this Thanksgiving, courtesy of PopSugar.com and The Two Bite Club blog.

 

Cinnamon Butter Baked Carrots

Ingredients:

  • 15 carrots, peeled and stems removed
  • 1/3 cup of butter, softened
  • 1/2 cup sugar
  • 1 tsp kosher sale
  • 1/2 tsp ground cinnamon
  • 1/3 cup boiling water
  • 1 tbsp orange juice
  • Bushel Fresh Parsely Chopped (optional)

 

Directions

  1. Preheat the oven to 350°F
  2. Clean Carrots and arrange in a 9” x 13” baking dish
  3. Using an electric mixer, cream the butter, sugar, salt, and cinnamon. While the mixer is running, slowly add the boiling water and orange juice.
  4. Pour the mixture over the carrots and cover the dish with aluminum foil. Bake for 90 minutes.
  5. Remove the foil and transfer carrots to a serving platter. Drizzle carrots with the melted cinnamon butter from the baking dish. Garnish with chopped parsley, if desired.

 

Thank you for being the best customers around, we wish you a Happy Thanksgiving and a Happy Holiday season. For all your custom button, clothing magnet, and fridge magnet needs, check us out at CustomButtons.com, and remember we’re in this business because Everyone Loves Buttons®!