Welcome back for Part 2 of our FAQ series! This blog will be all about our turnaround time, production, and shipping. Our last post featured Product Questions, which you can read more about here. That post delved into button sizes, backing options, free samples, how we stand out as a company, and the differences between the fridge magnets and clothing magnets.
When it comes to turnaround times, production times, and shipping times, things can be a little confusing, so hopefully this answers you questions! If you still have further questions, we’d love to help! You can give us a call at (623-445-9975), send us an email (email@example.com), or reach us on our website chat!
“Am I better off to get Fast-Track Production or Rush Shipping?”
If you are using our website, after you enter in your quantity and delivery zip code and click the ‘calculate a price and delivery date button’, a calendar will pop up with dates that you can choose from. When you choose a sooner delivery date than what the standard production time and delivery date is, the website will automatically calculate the most cost effective way to get the buttons to you! Our button experts on our sales team also use this method to determine the best price for your delivery date!
If you have difficulties using the website, we are more than happy to give you a quote or help you place an order over the phone, by email, or by chat! You can also check out our video here, that walks through the steps of placing an order and also talks about Fast Track and Shipping options.
“What do you mean by Production Time and Shipping Time?”
Production time is the time that it will take us to produce your buttons. Our standard production time is 5 business days for orders less than 10,000 pieces. However, if we finish your order sooner than the standard production time, we will ship it out so you can receive your buttons early! When you have a Fast Track order, the Fast Track determines the number of days it takes us to make your order. We offer Same-Day and 1-4 day Fast Track production times.
Shipping time is the time is takes for your buttons to reach you once they leave us after production. Ground shipping times vary depending on how close or how far you are away from us in Phoenix, AZ. We ship with UPS and Fedex typically and each carrier has different transit dates and days they deliver on. We will ship your buttons the most efficient way possible to ensure your order arrives to you on the date that you need them by.
“Can I rush my order?”
Yes definitely! We offer a Fast-Track Service, which guarantees that your buttons will be produced the Same Day, 1-4 Day Production times, and we also offer expedited shipping options. Sometimes it takes a combination of the two to ensure that your buttons will arrive by your guaranteed delivery date. Unlike other button companies, our fees associated with our Fast-Track service are minimal. Beware of companies charging you up to 125% to rush your button order!
“I need my buttons tomorrow! Can you help?”
Absolutely! Here at Everyone Loves Buttons ®, we specialize in rush orders, and we offer a same day production and next day air shipping option on orders that are up to 2,500 buttons. If you are placing an order on our website, our cut off time is 11AM Arizona Time, however we can accept orders after that if you give us a call. The only catch to placing an order that needs to be delivered tomorrow is, everything needs to be approved by 1PM Arizona Time in order to ship out your order the same day.
“Do you ship internationally?”
Of course! International shipping can take a bit longer than domestic shipping depending on the country that the buttons are going to. We insure/declare all shipments for their actual ‘per piece’ value to ensure that your buttons are insured when shipping out of the country. We try to make sure that duties and taxes are built into the cost of your shipping so you don’t have to worry about that, however the costs are based off of the recipient country, and can change and you may owe a bit more to receive your package.
“My buttons didn’t arrive the date that I needed them, what do I do?”
Our deepest apologies that the buttons didn’t arrive on time, we ship out every order so that it will either arrive on time or sometimes arrive early. We put our faith in our shipping carriers to deliver our products on time, however sometimes weather or truck issues can cause delays.
In situations like this, we start by contacting our shipping rep, whether it was with UPS or Fedex. From there we initiate the refund process for the shipping to be refunded. We will issue a refund for the shipping if the buttons did not arrive on time. If you do not want the button order due to the delivery being late, please send them back to us and we will issue a complete refund. We do not issue refunds for incorrect addresses provided or businesses being closed at the time of delivery delaying the delivery of the button products.
“I need my buttons on a Saturday, can you do that?”
Yes! We offer Saturday deliveries, however you have to place the order directly through us (by phone or email) because our website is not set up for Saturday orders. The delivery costs for Saturday deliveries are also typically higher with UPS and Fedex than an order being delivered during the week.
“I need my buttons in the morning on my desired delivery date, what do I do?”
The only way we can guarantee a morning delivery is if we ship Next Day Air or 2nd Day Air AM delivery. When packages are shipped Ground, 3 Day Select, and 2nd Day Air, the delivery time is by the end of the business day, meaning 4:30PM for businesses and 8PM for residences. Next Day Air typically has a delivery time between 10:30 AM and 12PM. AM deliveries are between 8 AM and 12 PM.
If we missed any questions on this part about turnaround times, production, or shipping, you can always give us a call (623-445-9975), send us an email (firstname.lastname@example.org), or on our chat on our website (custombuttons.com). We’re here to help in every step of your button order process from starting an order to shipping out your order.
The next part of our FAQ Series will discuss the ordering process, and other details pertaining to orders, so stay tuned for that next part! As always, we are in this business because Everyone Loves Buttons®!