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FAQ Series: Part 3 – Your Custom Button Order & Ordering Process

your custom button order & ordering process

Welcome to our FAQ Series Part 3: Your Custom Button Order & Ordering Process!

When it comes to the custom button order process, you may have a few questions. In our previous two installations of the FAQ Series, we discussed our products, turnaround times, production times, and shipping questions. You can read Part 1: Product Questions here and Part 2: Turnaround, Production, & Shipping Times here. This next part of our FAQ Series will be about button orders and the ordering process.

Can I Cancel My Order?

We’re sad that you want to, but you definitely can cancel your custom button order. If your order is cancelled before you approve the proof, you will receive a full refund. If your order is cancelled at any time after the proof approval, you will be billed for the work that was done up to the point of the cancellation. This includes all the setup, printing, cutting, and production fees.

Can I Place A Reorder?

Of course! You can place a reorder through our website or directly through us! Instead of the $29 setup fee you paid originally, we charge $5 to pull the art from our archives. The $5 covers the cost to pull your artwork from our archives and ensure that it is the proper graphic before going into production.

I’m Not Ready To Place An Order… Can I Get A Quote Instead?

Absolutely! All you need to do is either go onto our website and click on the Get A Free Quote Button and submit your free quote request, or you can give us a call or send us an email. We’d be happy to help you determine pricing for your custom button order. If you submit a quote request, it can take up to 24 business hours, so if you need your buttons in a hurry, it might be best to give us a call or reach our via email. To be able to give you an accurate price quote, we need to know what size buttons you want, the total quantity, when you need your buttons by, and the delivery zip code the buttons will be delivered to. We will gladly discuss our different options with you and put together a formal estimate after our conversation for you to have.

I’m Not Sure What Size Is Going To Be Right For Me, Can You Help?

Definitely! Our team of custom button experts can help you determine what size button will be right for you. In order to provide different size options, we will need to know what the buttons are being used for and what will be on the buttons.

If I Order Today, When Can I Get My Buttons?

This falls within Part 2 of our FAQ Series, however we do get this questions a lot when it comes to the ordering process. Our standard production time is 5 business days from the proof approval. We also typically ship we UPS ground, so shipping would depend on where your custom buttons are going. We are based out of Arizona, so anything going to the East Coast will typically take 5 business days with UPS Ground. If you need your buttons on a specific date, we can Fast Track the production, or expedite the shipping. Our Fast-Track production options include Same Day and 1-4 Day Production. For shipping, we can expedite the shipping as well. If you give us a specific in hands date, we will calculate out the best way to get the buttons to you on time.

I Placed An Order Through The Website, But I Need To Make Changes

No problem! Sometimes our customers need to add buttons to their order, change sizes, change delivery dates, or delivery addresses. We can accommodate that for you! If you are increasing your quantity, changing sizes, or the delivery date extra costs may be involved which we will discuss and approve with you before proceeding with production. To make changes to your order, the easiest way to do so is to give us a call or send us an email.

What Payment Methods Do You Accept?

We gladly accept Visa, MasterCard, American Express, Discover Card, personal or corporate checks, and ACH transfers. If you are sending a check, it needs to be received and cleared before we can begin production. A delay in payment will also result in a delay in the production. This may also result in a delay in the delivery of your order. We do also accept Purchase Orders (PO’s). You must call to discuss payment terms if you are using a PO. If you are providing a PO, you may be required to fill out a credit application.

How Do I Place An Order?

There are a few different ways that you can place an order with us. You can place a custom button order by website, by phone, by email, or by quote request. If you are ready to place an order, one of the fastest methods is through our website. Our website will allow you to choose your size, quantity, and delivery date before checking out. If you have questions or would like help, you can reach out to us and we can help walk you through the ordering process. If you received a quote from us, you can also use that estimate to submit payment and we will turn that estimate into an order. We also have a few videos posted that shows how to go through the ordering process, linked here.

I Didn’t Receive My Coupon Code for 15% Off My Buttons

Oh no! We are sorry to hear that you haven’t received your 15% off coupon! Sometimes our emails go into the spam or junk folders or there could have been a typo. If you contact one of our sales representatives, they can help you get a coupon code. In order to provide the coupon, we will need your email address. Providing your email address will allow us to set you up in our system.

Questions?

If we missed any questions on this part about your custom button order or the ordering process, you can always give us a call (623-445-9975), send us an email (sales@custombuttons.com), or on our chat feature on our website (custombuttons.com). We are here to help in every step of your button order process, from starting an order to shipping out your order.

The next part of our FAQ Series will feature topics on Button Artwork and Design. As always, we are in this business because Everyone Loves Buttons®!

Connect with us: Twitter, Facebook, Instagram

FAQ Series – Part 2: Turnaround, Production, & Shipping

turnaround time, production, and shipping

Welcome back for Part 2 of our FAQ series! This blog will be all about our turnaround time, production, and shipping. Our last post featured Product Questions, which you can read more about here.

When it comes to turnaround time, production times, and shipping times, things can be a little confusing. Hopefully this answers some of your questions! If you still have further questions, we’d love to help! You can give us a call at (623-445-9975), send us an email (sales@custombuttons.com), or reach us on our website chat!

Let’s begin!

“Am I better off to get Fast-Track Production or Rush Shipping?”

First you need to enter in your quantity and delivery zip code and click the ‘calculate a price button’ on the ordering page. Then a calendar will pop up with dates that you can choose from. When you choose an earlier delivery date, the website will calculate the most cost effective way to get the buttons to you! Our button experts on our sales team also use this method to determine the best price for your delivery date!

If you have difficulties using the website, we are more than happy to give you a quote or help you! You can reach us by phone, email, or by chat to help you place your order. You can also check out our video here, that walks through the steps of placing an order and also talks about Fast Track and Shipping options.

“What do you mean by Production Time and Shipping Time?”

Production time is the time that it will take us to produce your buttons. Our standard production time is 5 business days for orders less than 10,000 pieces. If we finish your order sooner than standard production time, we will ship it out so you can receive your buttons early! When you have a Fast Track order, the Fast Track determines the number of days it takes us to make your order. We offer Same-Day and 1-4 day Fast Track production times.

Shipping time is the time is takes for your buttons to reach you once they leave us after production. Ground shipping times vary depending on how close or how far you are away from us in Phoenix, AZ. We ship with UPS and Fedex. Typically and each carrier has different transit dates and days they deliver on. We will ship your buttons the most efficient way possible to ensure your order arrives to you on the date that you need them by.

“What do you mean by turnaround time?

When it comes to the verbiage, turnaround time is the total time it takes to produce and deliver your buttons to you.

“Can I rush my order?”

Yes definitely! We offer a Fast-Track Service, which guarantees that your buttons will be produced the Same Day, 1-4 Day Production times, and we also offer expedited shipping options. Sometimes it takes a combination of the two to ensure that your buttons will arrive by your selected date. Unlike other button companies, our fees associated with our Fast-Track service are minimal. Beware of companies charging you up to 125% to rush your button order!

“I need my buttons tomorrow! Can you help?”

Absolutely! Here at Everyone Loves Buttons ®, we specialize in rush orders, and we offer a same day production and next day air shipping option on orders that are up to 2,500 buttons. If you are placing an order on our website, our cut off time is 11AM Arizona Time, however we can accept orders after that if you give us a call. The only catch to placing an order that needs to be delivered tomorrow is, everything needs to be approved by 1PM Arizona Time. This allows us enough time to produce and get your order out the same day.

“Do you ship internationally?”

Of course! International shipping can take a bit longer than domestic shipping depending on the country that the buttons are going to. We insure/declare all shipments for their actual ‘per piece’ value. This ensures that your buttons are insured when shipping out of the country. We try to make sure that duties and taxes are built into the cost of your shipping so you don’t have to worry about that. Costs are based off of the recipient country, and can change and you may owe more to receive your package.

“My buttons didn’t arrive the date that I needed them, what do I do?”

Our deepest apologies that the buttons didn’t arrive on time. We ship out every order so that it will either arrive on time or sometimes arrive early. We put our faith in our shipping carriers to deliver our products on time. Sometimes weather or truck issues can cause delays.

In situations like this, we start by contacting our shipping rep, whether it was with UPS or Fedex. From there we initiate the refund process for the shipping to be refunded. We will issue a refund for the shipping if the buttons did not arrive on time. If you do not want the button order due to the delivery being late, please send them back to us and we will issue a complete refund. We do not issue refunds for incorrect addresses provided or businesses being closed at the time of delivery.

“I need my buttons on a Saturday, can you do that?”

Yes! We offer Saturday deliveries, however you have to place the order directly through us (by phone or email). Our website is not able to calculate out a Saturday delivery. The delivery costs for Saturday deliveries are also typically higher with shipping carriers rather than a standard delivery date.

“I need my buttons in the morning on my desired delivery date, what do I do?”

The only way we can guarantee a morning delivery is if we ship Next Day Air or 2nd Day Air AM delivery. When packages are shipped Ground, 3 Day Select, and 2nd Day Air, the delivery time is by the end of the business day, meaning 4:30PM for businesses and 8PM for residences. Next Day Air typically has a delivery time between 10:30 AM and 12PM. AM deliveries are between 8 AM and 12 PM.

If we missed any questions on this part about turnaround time, production, or shipping, you can always give us a call (623-445-9975), send us an email (sales@custombuttons.com), or on our chat on our website (custombuttons.com). We’re here to help in every step of your button order process from starting an order to shipping out your order.

The next part of our FAQ Series will discuss the ordering process, and other details pertaining to orders, so stay tuned for that next part! As always, we are in this business because Everyone Loves Buttons®!

Connect with us: Twitter, Facebook, Instagram

FAQ Series – Part 1: Product Questions

product questions

When it comes to ordering custom buttons, you might have a few product questions, and we are here to help! We do have an FAQ page, but your question might not be on that page, and that’s where our blog comes in! Frequently, we get calls, emails, and chats in regards to our products. We decided to create a FAQ blog series to answer some more of our frequently asked questions!

“I’m looking for a standard button size, what do you recommend?”

We carry over 21 different shapes and sizes when it comes to buttons, and that can be a little intimidating. Have no fear! Our button experts can help you through picking out the perfect size.

Our most common sizes are the 1”, 1.25”, 2.25”, and 3” buttons.Each size has different purposes, and we want to make sure that it will fit your needs! The 1” and 1.25” buttons are perfect for handing out. To show off a little flair, smaller buttons are often pinned to jackets, hat, backpacks, lanyards, and more.

The 2.25” round buttons are about the size of the top of a soda can. They often feature short catch phrases, pictures, and great for political candidates because they are a visible sized button without being obtrusive.

The 3” round buttons are highly visible, and are about the size of a baseball. We commonly see companies using this size as their silent salesman for new products or offers happening in stores.

If you are not sure what size would work best for your custom buttons, we can definitely recommend a size based on what you want your custom buttons to be for! We will ask questions about what you are using the buttons for and what you want to put on the buttons. Your answers will help us determine the best button size for your project.

product questions button sizes

*Not pictured is the 6″ round button.

“What kind of backing options do you offer?”

We actually have a page on our website dedicated to showing the different backing types to show what they look like. Currently we offer:

Standard Pin-Back Buttons

Clothing Magnet Buttons

Fridge Magnet Buttons

Bulldog Clip Buttons

Mirror Back Buttons

Bottle Opener Buttons

Zipper Pulls ®

product questions button backings

For information on each backing type, see our blog post here.

“Do you offer free samples?”

Yes we do! However, they are not custom samples with your design, just generic samples. Typically, people who are requesting samples are testing a few different things. They are testing our quality, determining what size would work best for them, and finally what type of backing they are interested in.

We make it easy too. Just let us know your name and ship to address, and we will send out the generic samples to you. We use bubble mailers with stamps to protect the samples. This, however, can take a few days to receive, so if you’re in a rush, this may not be the best option.

“What makes you stand out from other button companies?”

We have the highest quality and standards when it comes to our button products and customer service. We will work day and night (and weekends if needed), to make sure that we get out your order on time. Our highly trained staff ensures that your buttons are made with only the best parts and graphics during production, and our customer service team ensures you have the best possible experience with us. Our 4.9 Star Rating with Trustpilot isn’t for nothing after all! We strive to be able to help every step of the way.

Did you know that we are also a Nationally Certified Woman Owned Business (WBENC & WOSB) and a Certified Made in USA company? We take pride in the fact that we are woman owned and all of our products are Made in the USA. Our button parts are manufactured in Wisconsin and our button manufacturing facility and offices are located in Phoenix, AZ where we make all of our custom promotional button products!

“How can you sell such high quality buttons at affordable pricing?”

We buy all of our inventory in bulk, and have great relationships with all of our vendors. We offer the highest quality buttons in the industry. All of our promotional products are printed on a state of the art digital press. This allows us to print in the highest quality, clarity, color, and contrast. Our labor and our parts are all 100% Made in the USA! Our buttons are manufactured by skilled employees, and in a sweatshop free environment.

We are widely considered as the largest button company in the United Sates! You will get the best pricing (we have a best price guarantee), quality and service, when you choose to buy from us.

“What’s the different between flat back fridge magnets and clothing magnets?”

This is one of our most frequently asked product questions.

We offer two different kinds of magnets, those you wear (clothing magnets) and those you display (flat back fridge magnets). Clothing magnet buttons are made with a 2-piece magnet attached to the back of the button. This allows you to attach the button to your clothing without poking holes that are caused by our pinback buttons. The clothing magnet will either be a round 2-piece magnet or a bar 2-piece magnet depending on the size of the button.

Flat back fridge magnets stick to metal surfaces and are not able to be worn. They are called flat back magnets because we use a flat back metal part and put on a flat refrigerator magnet.

Clothing Magnets Examples

Fridge Magnet Example

You can always give us a call (623-445-9975), send us an email (sales@custombuttons.com), or on our chat on our website (custombuttons.com) if you still have questions about the button ordering process. We are here to help with your button order process.

The next part of our FAQ series will feature our Turnaround Times, Production, and Shipping Questions! We are in this business because Everyone Loves Buttons®!

Connect with us: Twitter, Facebook, Instagram

How to have “Print Ready” Images

Today we are going to explain what we mean by “print ready” artwork, and how you can prep your images so they look their best for your button order.

 

What types of files do we accept?

Our graphics department accepts many types of image files, but like everyone they have their favorites!

 

Best:

Files in these formats are the best to send, as they are the easiest to work with:

.psd (Photoshop)

.ai (Illustrator)

.indd (InDesign)

.pdf

.eps

Good:

Images must be 300 dpi to print clearly!:

.jpg

.png

.tiff

 

For more information on how pixel density can affect print quality, check out this post by the University of Michigan’s Library: http://guides.lib.umich.edu/c.php?g=282942&p=1885350

 

What color mode should your image be in?

Digital images can exist in two different color modes, depending on how you want to show them off! The first is RGB, and is what television sets, computer monitors, and phone screens use to show you images.

 

We here at Everyone Loves Buttons® use a 4-color process for printing your orders that requires the CMYK color mode to ensure the colors you submit are the colors that print!

 

If you create images in document programs like Microsoft Word or PowerPoint, it is likely the color mode is not correct for printing. Always double check the color space and convert!

 

What do we mean by “Print Ready”?

This means that:

  1. The color mode is set to CMYK
  2. The file type can support layers
  3. The design is placed into our button template
  4. The design and our template are placed on separate layers
  5. The image has a resolution of at least 300 dpi
  6. All your images are embedded into the file you send us

 

It is very important that your image and our template are on separate layers. Please do not flatten the layer with our template onto your image.

 

If you are using a specialty font in your image, please outline the text so that we can access your design without error messages.

 

What if I can’t meet all the requirements for “Print Ready”?

Don’t worry! Our $29 Art Fee gives you access to our super talented design team that can help you every step of the way. Our team can create almost any design you can think of. From simple designs, to photo manipulations and beyond, they can accomplish any challenge given to them. Our Art Fee also gives you unlimited revisions, ensuring you are 100% satisfied with your design, every time!

 

So what are you waiting for? Order your own custom buttons today!


Sources:

“What is Resolution?”. Research Guides at University of Michigan Library. 6 June 2018. https://guides.lib.umich.edu/c.php?g=282942&p=1885350 

FAQ Series – Part 4: Button Artwork and Design

FAQ Series4

In our final installation of this series, we will be going over questions you may have regarding the button artwork and designs. If you have any further questions, feel free to give us a call (623)-445-9975 or send us an email at customerservice@elbusa.com / sales@elbusa.com

Can I split a quantity between multiple designs?

Absolutely! We offer combined quantity pricing on all orders of the same size buttons. If you have multiple designs of the same size button, we will automatically put the quantity together to get you the best price. Combined quantity pricing does not include multiple sizes only multiple designs.

Do you offer digital proofs / mock ups?

Yes! Every order will receive a digital proof that must be approved before we send your buttons into production. However be aware that production time does not begin until the proof is approved, so please be prompt with your proof approval especially if you are doing a Fast-Track Service.

How many colors can I put on a buttons?

As many as you want! All of our custom buttons are printed in full color, using the latest in digital press technology. You won’t find digital printing quality as good as ours anywhere in the industry!

Can you design my buttons for me?

Of course we offer free design services from our award winning graphics teams that comes standard with every order. It’s all included in our standard $30 setup fee.

What file types do you accept for artwork?

We accept .PSD, .AI, .INDD, .TIF, .JPG, .JPEG files. Also we ask that all fonts are outlined and all linked images are included. If you are sending a flattened image, make sure that the resolution is at least 300 dpi.

FAQ Series – Part 3: Orders

FAQ SeriesPart 3_

So you have a few questions when it comes to the ordering process or your order specifically, hopefully these FAQs will answer any questions you may have. If they don’t you can feel free to give us a call at (623)-445-9975 or email us at customerservice@elbusa.com / sales@elbusa.com.

Can I cancel my order?

We’re sad that you want to, but you can definitely cancel your order. If your order is cancelled before the completion of the proof approval, you will receive a full refund. If you cancel at any time at any stage after we receive your proof approval, you will be billed for the work that was done up to the point of the cancellation including all the setup, printing, cutting, and production fees.

Can I place a reorder?

Of course you can place a reorder and exact reorders are easy! Instead of the $30 setup fee you paid with the original order’s artwork, we charge a $5 fee, which covers the storage and archival costs that are associated with pulling your artwork from our archives and also includes a digital proof to verify you are getting exactly what you ant. All you need to do is give us a call to place your reorder; it’s as simple as that!

I’m not ready to place an order… Can I get a quote instead?

Absolutely! All you need to do is go to our request page to receive a quote from us. This formal quote is good for 30 days. You can also give us a call at (623)-445-9975 and speak to one of our customer service representatives. We will gladly discuss options with your and send you a quote after our conversation for you to have.

What payment methods do you accept?

We gladly accept Visa, MasterCard, American Express, and Discover, as well as personal and corporate checks. Please note, however, that the checks must be received and cleared before the production can begin. Delays in receiving payment will also result in a delay in the production and delivery of your order. We also do except purchase orders, however you must call us to discuss payment terms. (A credit application may be required.)

FAQ Series – Part 2: Turnaround Time, Production, & Shipping

FAQ2

Alright so you found our website and want to order buttons but have a few questions about when you would get your buttons, the production time, shipping, or rush orders. Hopefully this post will answer some of the questions regarding turnaround time, production, and shipping found on our FAQ page. If you still have questions, feel free to give us a call at (623)-445-9975 or send us an email at customerservice@elbusa.com / sales@elbusa.com.

Am I better off to get Fast-Track Production or Rush Shipping?

In most cases, we typically suggest choosing the Fast-Track Production because it will save you the most money with a slower shipping method to meet your deadline. In some cases you still may require expedited shipping to get your order on time, but the Fast-Track fees are typically the less expensive way to get your buttons faster.

What do you meed by Production Time? Shipping Time?

Production time is the time it will take us to produce your buttons. For example if you choose our Fast-Track 3 day service, your buttons are guaranteed to ship within 3 days after your proof approval. Our standard production time is 5 days, and most times we are able to get your order out faster than the 5 days.

Shipping time is the time it takes for your buttons to reach you once  they leave us after production. Ground shipping times vary depending on how close or how far you are away from us in Phoenix, AZ.

Can I rush my order?

Yes definitely! We offer a Fast-Track Service, which guarantees that your buttons will be produced the Same Day, 1, 2, 3, or 4 Days. Unlike other buttons companies, our fees associated with our Fast-Track service are minimal. Beware of companies charging you up to 125% to rush your button order.

I need buttons tomorrow! Can you help?

Absolutely! here at Everyone Loves Buttons, we specialize in rush orders, and we offer a same day production and shipping options on orders that are up to 2,500 buttons. The only catch is the estimate and art proof need to be approved by 1 PM Arizona time in order to ship out the same day. For same day production and shipping, please give us a call to discuss your order.

Do you ship internationally?

Of course! We also insure/declare all shipments for their actual ‘per piece’ value If you are sending any shipments internationally, your recipient will be required to pay any duties/taxes by their nation’s customs in order to obtain their buttons. This is not a charge that is determined by us, but by the recipient country’s government.

Also for any further questions you can reach us on our social media platforms: Facebook, Twitter, and now you can also find us on Instagram.