Welcome to our FAQ Series Part 3: Your Custom Button Order & Ordering Process!
When it comes to the custom button order process, you may have a few questions. In our previous two installations of the FAQ Series, we discussed our products, turnaround times, production times, and shipping questions. You can read Part 1: Product Questions here and Part 2: Turnaround, Production, & Shipping Times here. This next part of our FAQ Series will be about button orders and the ordering process.
Can I Cancel My Order?
We’re sad that you want to, but you definitely can cancel your custom button order. If your order is cancelled before you approve the proof, you will receive a full refund. If your order is cancelled at any time after the proof approval, you will be billed for the work that was done up to the point of the cancellation. This includes all the setup, printing, cutting, and production fees.
Can I Place A Reorder?
Of course! You can place a reorder through our website or directly through us! Instead of the $29 setup fee you paid originally, we charge $5 to pull the art from our archives. The $5 covers the cost to pull your artwork from our archives and ensure that it is the proper graphic before going into production.
I’m Not Ready To Place An Order… Can I Get A Quote Instead?
Absolutely! All you need to do is either go onto our website and click on the Get A Free Quote Button and submit your free quote request, or you can give us a call or send us an email. We’d be happy to help you determine pricing for your custom button order. If you submit a quote request, it can take up to 24 business hours, so if you need your buttons in a hurry, it might be best to give us a call or reach our via email. To be able to give you an accurate price quote, we need to know what size buttons you want, the total quantity, when you need your buttons by, and the delivery zip code the buttons will be delivered to. We will gladly discuss our different options with you and put together a formal estimate after our conversation for you to have.
I’m Not Sure What Size Is Going To Be Right For Me, Can You Help?
Definitely! Our team of custom button experts can help you determine what size button will be right for you. In order to provide different size options, we will need to know what the buttons are being used for and what will be on the buttons.
If I Order Today, When Can I Get My Buttons?
This falls within Part 2 of our FAQ Series, however we do get this questions a lot when it comes to the ordering process. Our standard production time is 5 business days from the proof approval. We also typically ship we UPS ground, so shipping would depend on where your custom buttons are going. We are based out of Arizona, so anything going to the East Coast will typically take 5 business days with UPS Ground. If you need your buttons on a specific date, we can Fast Track the production, or expedite the shipping. Our Fast-Track production options include Same Day and 1-4 Day Production. For shipping, we can expedite the shipping as well. If you give us a specific in hands date, we will calculate out the best way to get the buttons to you on time.
I Placed An Order Through The Website, But I Need To Make Changes
No problem! Sometimes our customers need to add buttons to their order, change sizes, change delivery dates, or delivery addresses. We can accommodate that for you! If you are increasing your quantity, changing sizes, or the delivery date extra costs may be involved which we will discuss and approve with you before proceeding with production. To make changes to your order, the easiest way to do so is to give us a call or send us an email.
What Payment Methods Do You Accept?
We gladly accept Visa, MasterCard, American Express, Discover Card, personal or corporate checks, and ACH transfers. If you are sending a check, it needs to be received and cleared before we can begin production. A delay in payment will also result in a delay in the production. This may also result in a delay in the delivery of your order. We do also accept Purchase Orders (PO’s). You must call to discuss payment terms if you are using a PO. If you are providing a PO, you may be required to fill out a credit application.
How Do I Place An Order?
There are a few different ways that you can place an order with us. You can place a custom button order by website, by phone, by email, or by quote request. If you are ready to place an order, one of the fastest methods is through our website. Our website will allow you to choose your size, quantity, and delivery date before checking out. If you have questions or would like help, you can reach out to us and we can help walk you through the ordering process. If you received a quote from us, you can also use that estimate to submit payment and we will turn that estimate into an order. We also have a few videos posted that shows how to go through the ordering process, linked here.
I Didn’t Receive My Coupon Code for 15% Off My Buttons
Oh no! We are sorry to hear that you haven’t received your 15% off coupon! Sometimes our emails go into the spam or junk folders or there could have been a typo. If you contact one of our sales representatives, they can help you get a coupon code. In order to provide the coupon, we will need your email address. Providing your email address will allow us to set you up in our system.
Questions?
If we missed any questions on this part about your custom button order or the ordering process, you can always give us a call (623-445-9975), send us an email (sales@custombuttons.com), or on our chat feature on our website (custombuttons.com). We are here to help in every step of your button order process, from starting an order to shipping out your order.
The next part of our FAQ Series will feature topics on Button Artwork and Design. As always, we are in this business because Everyone Loves Buttons®!
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