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FAQ Series: Part 3 – Your Custom Button Order & Ordering Process

your custom button order & ordering process

Welcome to our FAQ Series Part 3: Your Custom Button Order & Ordering Process!

When it comes to the custom button order process, you may have a few questions. In our previous two installations of the FAQ Series, we discussed our products, turnaround times, production times, and shipping questions. You can read Part 1: Product Questions here and Part 2: Turnaround, Production, & Shipping Times here. This next part of our FAQ Series will be about button orders and the ordering process.

Can I Cancel My Order?

We’re sad that you want to, but you definitely can cancel your custom button order. If your order is cancelled before you approve the proof, you will receive a full refund. If your order is cancelled at any time after the proof approval, you will be billed for the work that was done up to the point of the cancellation. This includes all the setup, printing, cutting, and production fees.

Can I Place A Reorder?

Of course! You can place a reorder through our website or directly through us! Instead of the $29 setup fee you paid originally, we charge $5 to pull the art from our archives. The $5 covers the cost to pull your artwork from our archives and ensure that it is the proper graphic before going into production.

I’m Not Ready To Place An Order… Can I Get A Quote Instead?

Absolutely! All you need to do is either go onto our website and click on the Get A Free Quote Button and submit your free quote request, or you can give us a call or send us an email. We’d be happy to help you determine pricing for your custom button order. If you submit a quote request, it can take up to 24 business hours, so if you need your buttons in a hurry, it might be best to give us a call or reach our via email. To be able to give you an accurate price quote, we need to know what size buttons you want, the total quantity, when you need your buttons by, and the delivery zip code the buttons will be delivered to. We will gladly discuss our different options with you and put together a formal estimate after our conversation for you to have.

I’m Not Sure What Size Is Going To Be Right For Me, Can You Help?

Definitely! Our team of custom button experts can help you determine what size button will be right for you. In order to provide different size options, we will need to know what the buttons are being used for and what will be on the buttons.

If I Order Today, When Can I Get My Buttons?

This falls within Part 2 of our FAQ Series, however we do get this questions a lot when it comes to the ordering process. Our standard production time is 5 business days from the proof approval. We also typically ship we UPS ground, so shipping would depend on where your custom buttons are going. We are based out of Arizona, so anything going to the East Coast will typically take 5 business days with UPS Ground. If you need your buttons on a specific date, we can Fast Track the production, or expedite the shipping. Our Fast-Track production options include Same Day and 1-4 Day Production. For shipping, we can expedite the shipping as well. If you give us a specific in hands date, we will calculate out the best way to get the buttons to you on time.

I Placed An Order Through The Website, But I Need To Make Changes

No problem! Sometimes our customers need to add buttons to their order, change sizes, change delivery dates, or delivery addresses. We can accommodate that for you! If you are increasing your quantity, changing sizes, or the delivery date extra costs may be involved which we will discuss and approve with you before proceeding with production. To make changes to your order, the easiest way to do so is to give us a call or send us an email.

What Payment Methods Do You Accept?

We gladly accept Visa, MasterCard, American Express, Discover Card, personal or corporate checks, and ACH transfers. If you are sending a check, it needs to be received and cleared before we can begin production. A delay in payment will also result in a delay in the production. This may also result in a delay in the delivery of your order. We do also accept Purchase Orders (PO’s). You must call to discuss payment terms if you are using a PO. If you are providing a PO, you may be required to fill out a credit application.

How Do I Place An Order?

There are a few different ways that you can place an order with us. You can place a custom button order by website, by phone, by email, or by quote request. If you are ready to place an order, one of the fastest methods is through our website. Our website will allow you to choose your size, quantity, and delivery date before checking out. If you have questions or would like help, you can reach out to us and we can help walk you through the ordering process. If you received a quote from us, you can also use that estimate to submit payment and we will turn that estimate into an order. We also have a few videos posted that shows how to go through the ordering process, linked here.

I Didn’t Receive My Coupon Code for 15% Off My Buttons

Oh no! We are sorry to hear that you haven’t received your 15% off coupon! Sometimes our emails go into the spam or junk folders or there could have been a typo. If you contact one of our sales representatives, they can help you get a coupon code. In order to provide the coupon, we will need your email address. Providing your email address will allow us to set you up in our system.

Questions?

If we missed any questions on this part about your custom button order or the ordering process, you can always give us a call (623-445-9975), send us an email (sales@custombuttons.com), or on our chat feature on our website (custombuttons.com). We are here to help in every step of your button order process, from starting an order to shipping out your order.

The next part of our FAQ Series will feature topics on Button Artwork and Design. As always, we are in this business because Everyone Loves Buttons®!

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FAQ Series – Part 2: Turnaround, Production, & Shipping

turnaround time, production, and shipping

Welcome back for Part 2 of our FAQ series! This blog will be all about our turnaround time, production, and shipping. Our last post featured Product Questions, which you can read more about here.

When it comes to turnaround time, production times, and shipping times, things can be a little confusing. Hopefully this answers some of your questions! If you still have further questions, we’d love to help! You can give us a call at (623-445-9975), send us an email (sales@custombuttons.com), or reach us on our website chat!

Let’s begin!

“Am I better off to get Fast-Track Production or Rush Shipping?”

First you need to enter in your quantity and delivery zip code and click the ‘calculate a price button’ on the ordering page. Then a calendar will pop up with dates that you can choose from. When you choose an earlier delivery date, the website will calculate the most cost effective way to get the buttons to you! Our button experts on our sales team also use this method to determine the best price for your delivery date!

If you have difficulties using the website, we are more than happy to give you a quote or help you! You can reach us by phone, email, or by chat to help you place your order. You can also check out our video here, that walks through the steps of placing an order and also talks about Fast Track and Shipping options.

“What do you mean by Production Time and Shipping Time?”

Production time is the time that it will take us to produce your buttons. Our standard production time is 5 business days for orders less than 10,000 pieces. If we finish your order sooner than standard production time, we will ship it out so you can receive your buttons early! When you have a Fast Track order, the Fast Track determines the number of days it takes us to make your order. We offer Same-Day and 1-4 day Fast Track production times.

Shipping time is the time is takes for your buttons to reach you once they leave us after production. Ground shipping times vary depending on how close or how far you are away from us in Phoenix, AZ. We ship with UPS and Fedex. Typically and each carrier has different transit dates and days they deliver on. We will ship your buttons the most efficient way possible to ensure your order arrives to you on the date that you need them by.

“What do you mean by turnaround time?

When it comes to the verbiage, turnaround time is the total time it takes to produce and deliver your buttons to you.

“Can I rush my order?”

Yes definitely! We offer a Fast-Track Service, which guarantees that your buttons will be produced the Same Day, 1-4 Day Production times, and we also offer expedited shipping options. Sometimes it takes a combination of the two to ensure that your buttons will arrive by your selected date. Unlike other button companies, our fees associated with our Fast-Track service are minimal. Beware of companies charging you up to 125% to rush your button order!

“I need my buttons tomorrow! Can you help?”

Absolutely! Here at Everyone Loves Buttons ®, we specialize in rush orders, and we offer a same day production and next day air shipping option on orders that are up to 2,500 buttons. If you are placing an order on our website, our cut off time is 11AM Arizona Time, however we can accept orders after that if you give us a call. The only catch to placing an order that needs to be delivered tomorrow is, everything needs to be approved by 1PM Arizona Time. This allows us enough time to produce and get your order out the same day.

“Do you ship internationally?”

Of course! International shipping can take a bit longer than domestic shipping depending on the country that the buttons are going to. We insure/declare all shipments for their actual ‘per piece’ value. This ensures that your buttons are insured when shipping out of the country. We try to make sure that duties and taxes are built into the cost of your shipping so you don’t have to worry about that. Costs are based off of the recipient country, and can change and you may owe more to receive your package.

“My buttons didn’t arrive the date that I needed them, what do I do?”

Our deepest apologies that the buttons didn’t arrive on time. We ship out every order so that it will either arrive on time or sometimes arrive early. We put our faith in our shipping carriers to deliver our products on time. Sometimes weather or truck issues can cause delays.

In situations like this, we start by contacting our shipping rep, whether it was with UPS or Fedex. From there we initiate the refund process for the shipping to be refunded. We will issue a refund for the shipping if the buttons did not arrive on time. If you do not want the button order due to the delivery being late, please send them back to us and we will issue a complete refund. We do not issue refunds for incorrect addresses provided or businesses being closed at the time of delivery.

“I need my buttons on a Saturday, can you do that?”

Yes! We offer Saturday deliveries, however you have to place the order directly through us (by phone or email). Our website is not able to calculate out a Saturday delivery. The delivery costs for Saturday deliveries are also typically higher with shipping carriers rather than a standard delivery date.

“I need my buttons in the morning on my desired delivery date, what do I do?”

The only way we can guarantee a morning delivery is if we ship Next Day Air or 2nd Day Air AM delivery. When packages are shipped Ground, 3 Day Select, and 2nd Day Air, the delivery time is by the end of the business day, meaning 4:30PM for businesses and 8PM for residences. Next Day Air typically has a delivery time between 10:30 AM and 12PM. AM deliveries are between 8 AM and 12 PM.

If we missed any questions on this part about turnaround time, production, or shipping, you can always give us a call (623-445-9975), send us an email (sales@custombuttons.com), or on our chat on our website (custombuttons.com). We’re here to help in every step of your button order process from starting an order to shipping out your order.

The next part of our FAQ Series will discuss the ordering process, and other details pertaining to orders, so stay tuned for that next part! As always, we are in this business because Everyone Loves Buttons®!

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SPOTLIGHT ON BUTTON SIZES AND USE OF TEMPLATES

SPOTLIGHT ON BUTTON SIZES AND USE OF TEMPLATES

PART ONE OF 3

Here at Everyone Loves Buttons Inc. ® we are frequently asked by both our existing clients as well as prospects about the various button sizes that we carry, the unique niche associated with each size and file preparation tips when it comes to conforming existing artwork to our button templates. We have ALL of our button templates prominently displayed on the home page of our website where links can be found.

The smallest button size that we carry is a 7/8” followed by a , 1 ¼”, 1 ½” and 1 ¾”. The 7/8” size as well as the 1” size buttons are often used in the music industry, sometimes sold as concert packs, as well as in the technology industry for trade shows. These sizes don’t take up a lot of space and are highly desired as an easy method of product branding. These two sizes are the only ones that contain a locking clip pin which is installed by hand after the button is assembled. The other sizes mentioned above contain the industry standard safety pin back.

The 1 ¼” or 1 ½” size buttons are often ordered by non-profits, organizations or retail establishments. These buttons often contain pithy sayings, church youth group program illustrations, branding messages. Even May Company and General Motors have chosen this size for past large orders).

The 1 ¾” size button is my least favorite size only because it is neither small nor large. When a design has a lot of detail and the customer requests that the button be on the smaller size, then this may be perfect. A custom with a military-related button design has ordered tens of thousands of these 1 ¾” size buttons during 2014 and I have to admit that the size is perfect for their particular project.

Please note that it is easy to utilize our templates when using Adobe Illustrator or Photoshop graphic programs, Just save the template to your desktop and you can open up the file from within the program. Please keep your main design within the red dotted inner circle and do not extend the bleed area (solid colored background color – if applicable) beyond the blue circle. The outermost black circle is our die line whereby the graphics ultimately get cut. Please note that because we cut the graphics in a stack, there is the remote possibility of some slight shifting. This is why we recommend that the live area image not get too close or extend beyond the inner dotted red circle.

We are always here to help if you should need some assistance with our templates. Our in house art dept. can create a design from scratch or utilize your design that may or may not be in a template. Either way we can work with what you have. Stay tuned for parts 2 and 3 of this topic.

 

Here are some examples of 5 different size round pin-back buttons: 1″, 1.25″, 1.5″, 1.75″ & 2.25″

Pin-Back_Button_Sizes