I wanted to mention a few things about shipping during the holiday season. Please avoid waiting until the last minute to place your order. The normal transit times for UPS and USPS are a bit off this time of year, especially with UPS ground and even 3 day select. It seems that both carriers may tack on an extra day to deliver a package. Due to the Black friday and Cyber Monday shopping “spree”, carriers are trying to do a bit of catch up on all the packages that are in transit.
I had a package stuck on a trailer amidst a number of other trailers in VA and it was simply impossible to deliver these buttons before one of the college football games held this weekend. Not to worry. I simply did a little research on another carrier who could deliver the goods, redid the order and shipped it via Fedex next day air Saturday delivery. Lo and behold, it made it on time. Keep in mind that it may be necessary to switch carriers depending on a number of situational factors.
Apparantly UPS air and intl air packages are guaranteed throughout the holiday season. UPS refers to this concept as the peak season service guarantee. All that means is that they will refund your money on shipping if they don’t honor their intended commitment. With that being said, this means that ONLY next day air and 2nd day air packages are affected. That leaves 3 day select (expedited ground) and ground packages out of the running for being guaranteed this time of year. So no refunds for these latter two methods of shipping.
In conclusion, please be patient with these carriers do to the package surge before the holidays. Even the UPS sales force must work at the hub this time of year. Everyone Loves Buttons is intimately familiar with transit times and is working hard to make sure you get your orders on time. We are spending extra time tracking packages after they leave our facility for added assurance that your buttons arrive promptly.