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FAQ Series – Part 3: Orders

FAQ SeriesPart 3_

So you have a few questions when it comes to the ordering process or your order specifically, hopefully these FAQs will answer any questions you may have. If they don’t you can feel free to give us a call at (623)-445-9975 or email us at /

Can I cancel my order?

We’re sad that you want to, but you can definitely cancel your order. If your order is cancelled before the completion of the proof approval, you will receive a full refund. If you cancel at any time at any stage after we receive your proof approval, you will be billed for the work that was done up to the point of the cancellation including all the setup, printing, cutting, and production fees.

Can I place a reorder?

Of course you can place a reorder and exact reorders are easy! Instead of the $30 setup fee you paid with the original order’s artwork, we charge a $5 fee, which covers the storage and archival costs that are associated with pulling your artwork from our archives and also includes a digital proof to verify you are getting exactly what you ant. All you need to do is give us a call to place your reorder; it’s as simple as that!

I’m not ready to place an order… Can I get a quote instead?

Absolutely! All you need to do is go to our request page to receive a quote from us. This formal quote is good for 30 days. You can also give us a call at (623)-445-9975 and speak to one of our customer service representatives. We will gladly discuss options with your and send you a quote after our conversation for you to have.

What payment methods do you accept?

We gladly accept Visa, MasterCard, American Express, and Discover, as well as personal and corporate checks. Please note, however, that the checks must be received and cleared before the production can begin. Delays in receiving payment will also result in a delay in the production and delivery of your order. We also do except purchase orders, however you must call us to discuss payment terms. (A credit application may be required.)

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