Posted onThe customer services was friendly and helpful. The buttons were done exactly the way they were wanted and they were done in a timely fashion.
I had a asked for a quote
Posted onI had a asked for a quote, it was very quick. I had then asked for a second quote with the new customer 15% discount. When I didn't get a response, I sent a follow up email about a week later requesting the discounted quote. The rep said that hey HAD responded on a certain date. I looked back at my emails....there was no such response. I would rather someone say they forgot, were busy, etc. not send a short, curt and untruthful answer. In the end, however, the product was awesome.
Received an answer from the president of Custombuttons.com saying they did respond to my second request promptly. They are mistaken. I DO NOT have an email from them on Aug 27th (until I asked for the quote a second time). I followed up with them on August 27th. To be polite I wrote: "My apologies, I didn’t see your response. I’ll be putting in my order shortly"
I'm not interested in going tit-for-tat on this.
Reply from CustomButtons.com by Everyone Loves Buttons Inc.®
I’m sorry you were not satisfied with our service. I’m confused since I just re-read OUR email correspondence dated back to 8/3/19. I promptly responded to ALL your emails and I reviewed the email correspondence that my staff promptly sent back to you on 8/27/19 containing the coupon code TAKE15. (You had originally engaged in our chat on our website at 8:33 am inquiring about the code and we replied at 8:50 am with the coupon code). I am happy that you were pleased with the product.
Maura Statman, President
Posted onYour product and service are both exceptional. Of course I would not expect any less from a Certified Women's Business Enterprise. Thanks so much!
Extremely impressed from start to finish!
Posted onExtremely impressed from start to finish! Everyone I dealt with was professional and helpful. I highly recommend Custom Buttons to anyone who wants a great product. ~Thank you Custom Buttons
Posted onWe really wanted the rounded corners but after speaking with Chandler she convinced me the rounded corners where the right choice. She was spot on the rounded corners made a huge difference as they didn't prick anyone.